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Terms of service

Welcome to the Content Export Support System, established and operated by the Gyeonggi Content Agency (“Agency”). The Content Export Support System provides marketing and export support services (“services”), in accordance with the below User Agreement (“Agreement”). Please read the Agreement carefully, as it includes legal obligations. 

Chapter 1 General Provisions
Article 1 (Purpose and Application)

1. The purpose of this Agreement is to set forth the conditions of usage, user rights, obligations, responsibilities, and other necessary details for all services provided by the Agency’s Content Export Support System.
2. Please register after carefully and thoroughly reading all content on membership registration. This Agreement applies to all members to whom Content Export Support System services are provided and it is your responsibility to read and understand all of the terms and conditions contained in this Agreement.

Article 2 (Agreement Enforcement and Revision)
1. The Agency will provide services to you on the condition that you agree with the Agreement. Upon agreement with the terms and conditions, this Agreement will be applied as the main guideline to use for all Content Export Support System services.
2. This Agreement takes effect by being posted on the Content Export Support System or by otherwise being announced to members.
3. The Agency may, without prior notice, revise this Agreement at any time. Any such revisions will take effect by posting the Agreement within the Content Export Support System, as stipulated in paragraph 2, and having users to confirm such changes. If a user does not agree with the changes, he may cancel his membership registration. Continued use of services will be understood as an agreement to all revisions. A revised Agreement comes into effect upon announcement.

Article 3 (Agreement Conditions Exemption)
1. This Agreement will be applied alongside any usage regulations or separate agreements the Content Export Support System provides.
2. Details not specified in this Agreement will fall under all rules and provisions of the Telecommunications Act, Telecommunications Business Act, Internet Safety Commission Regulations and Code of Ethics, Programs Protection Act, and other related regulations.

Article 4 (Definitions)
The meanings of terms used in this Agreement are as follows:
1. USER: any entity who registers as an individual member, business member, or buyer member and receives any services provided by the Content Export Support System 
2. REGISTRATION (REGISTER): agreeing to the terms and conditions of this Agreement, the process of filling out the application provided by the Content Export Support System, receiving approval, and subsequently completing a service contract
3. MEMBER: any entity who registers as a member by providing personal or business information to the Content Export Support System, then is subsequently provided information by, and can use the services of the Content Export Support System
4. CONTENT EXPORT SUPPORT SYSTEM ID: a unique e-mail address that is registered by a member that distinguishes members and allows them to use member services
5. PASSWORD: a combination of numbers and letters designated by the user to confirm that the member ID belongs to said user and acts as a communications password
6. WITHDRAWAL: the act of a member ending his or her service contract

Any terms not defined in this Agreement are defined in a separate agreement form for other services and in the Service Regulations.

Chapter 2 Service Provisions and Use 

Article 5 (Establishment of Service Contract)
1. At the time of application, pressing the “Agree” button after reading the Agreement acknowledges agreement to all terms and conditions.
2. The Service Contract is established when an applicant fills out all required information on the Content Export Support System online registration form, completes registration, and receives confirmation of membership.
3. If any of the following cases are found to be true with regard to the Service Contract, the Content Export Support System may cancel a registration.
1) Not using applicant’s own name in the application
2) Falsifying any information on the Service Contract application or attached documentation
3) Applying with the intent of hindering social order or public morals
4) Interfering with another person’s use of Content Export Support System services or stealing their information
5) Using the Content Export Support System to carry out acts prohibited by the Agreement or by law
6) Not meeting other requirements of the application designated by the Content Export Support System
4. The Content Export Support System may defer the finalizing of the Service Contract until a situation is resolved in the following cases:
1) Service capacity is filled to maximum 
2) Technical issues prevent finalizing 

Article 6 (Consent in Use of Member Information)
1. The Content Export Support System’s personal information protection policy applies towards all members’ personal information.
2. The Content Export Support System’s member information is collected, used, managed and protected in the following way:
1) Collection of Personal Information: At the time of application, the Content Export Support System collects the personal information the applicant provides, such as information needed for participating in the Agency’s export support business or participating various events.
2) Use of Personal Information: Without the explicit permission from a member, the Agency will not reveal or distribute any of the member’s personal information collected on the Content Export Support System to a third party. However, if it is required by federal authorities based on the Telecommunications Act, if it is for the purpose of criminal investigation, is requested by the Internet Safety Commission, or if it is requested in line with other related statutes, this does not apply to the personal information you provided openly to the Content Export Support System. 
3) Management of Personal Information: In order for a user to protect and manage his or her own personal information, the user may readily edit or delete the information in Personal Information Management. Any information received can be changed if thought to be unnecessary.
4) Protection of Personal Information: Only the user may view/edit/delete his or her own personal information. This is managed using the user’s Content Export Support System ID and password. It is important for users to protect their Content Export Support System ID and password from others. When finished using, we advise users to log out and close the web browser window. (This is necessary for protecting personal information when using public computers, such as those used at internet cafes)
However, in the case of buyer members, administrators can input/manage related information.
5) Other: Please be aware that any personal information voluntarily provided on bulletin boards, through e-mails, or any other online network, can be collected and used by others. Unwanted situations may develop due to publishing personal information on public spaces. Users are responsible for keeping personal information confidential and the Content Export Support System will not be held liable for any consequences resulting from the leak of personal information.
3. A user submitting an application as outlined by the Content Export Support System Agreement will be seen as an agreement to the collection, use, and provision of personal information by the Content Export Support System, also as outlined in the Agreement.
4. When requesting forgotten passwords, confirmation will be sent to the e-mail address provided at the time of registration.

Article 7 (User Information Security)
1. Once registration to the Content Export Support System is complete, users are responsible for maintaining the confidentiality of the information provided. Any situations resulting from the use of a Content Export Support System ID and password is the user’s responsibility.
2. Managing a user’s Content Export Support System ID and password is his or her responsibility. If a user discovers that his or her Content Export Support System ID or password have been used without consent, it must be reported to the Content Export Support System immediately. Any problems resulting from a delay in reporting such a situation is the responsibility of the user.
3. Whenever a user has finished using Content Export Support System services, he or she must completely end the connection. Failure to do so may result in a third party taking advantage of a user’s information, and any resulting damages and/or losses will not be the responsibility of the Agency.

Article 8 (Service Hours)
1. Services will be available 24 hours a day, year-round, unless there is a technical or Content Export Support System work-related issue.
2. An exception to the service hours outlined in paragraph 1 would be for periodic inspections and other necessary work scheduled by the Content Export Support System.

Article 9 (Service Outages and Information Storage/Use)
1. If the Content Export Support System has difficulties in providing normal service and finds it necessary to temporarily stop service, a notification can be provided one week in advance of the outage. If a user does not see the notification, the Content Export Support System will still not be held liable for any problems resulting from the outage. It is possible that due to unavoidable circumstances, a notification may be released less than a week in advance or not at all. If, due to such a service outage, any messages that were saved or sent during normal service hours become lost or deleted, the Content Export Support System will not be held liable for any unsent messages or loss of data.
2. If the Content Export Support System needs to permanently discontinue services, it will be done in accordance with paragraph 1. However, there will be a one month advance notification.
3. The Content Export Support System may, after advance notice, temporarily modify, change, or stop service. In such a case, the Content Export Support System will not be held liable to any user or third party.
4. If it is found that a user has violated the terms and conditions of this Agreement, the Content Export Support System may limit or stop service at any time. In such a case, the Content Export Support System may prohibit connection by the user, and may also delete part, or all, of the content the user posted at any time.

Article 10 (Service Change and Termination)
1. The Content Export Support System will not be held liable for any profits or losses a user encounters when using the service, nor be liable for any damages incurred from information received through the service. The Content Export Support System is also not liable for the information, content, factual reliability, or accuracy of anything published in this service by members.
2. The Content Export Support System will not be held liable for any damages to a subscriber due to his or her negligence or intentional misuse of the service.

Article 11 (Information Provision and Advertising)
1. In operating the service, the Content Export Support System may provide a variety of information to its members through the service itself or other methods.
2. The Content Export Support System may decide to post advertisements deemed appropriate or useable within the service.

Article 12 (Copyright of Submitted Posts)
1. Users have the rights to whatever material he or she posts.
2. The Content Export Support System reserves the right to edit or move any posted material without advance notice. Posts may be deleted without advance notice in the following cases: 
1) The posted material is deemed commercial, illegal, pornographic, vulgar, or is otherwise prohibited in the terms of service. 
2) The post slanders, defames, or damages the reputation of another member or third party.
3) The material hinders public order or morals.
4) The material gives evidence of association to a criminal act.
5) The material infringes on the copyrights or other rights of a third party.
6) The material was posted by a seceded member.
7) The material was posted by a company that went out of business. 
8) The posts or material are in violation of other laws.
3. Users will be liable for all civil and criminal liabilities that result from any posts that infringe on the copyrights of others.

Article 13 (User Code of Conduct and Limits of Service)
1. In the event it becomes known that the information a user provided is falsified (e.g. borrowed name, fake name, etc.), or there is reasonable grounds to suspect that it is falsified, the Content Export Support System may partially or completely stop providing services. The Content Export Support System will not be liable for any resulting losses of such actions.
2. Users are liable for all forms of information posted, transmitted, or received on the Content Export Support System, through e-mail, or any other form of media. The Content Export Support System will not be liable for any such information.
3. The Agency does not guarantee the accuracy, completeness, or quality of any content or services provided by a subscriber or any other affiliated company that is not provided by the Content Export Support System. Therefore, the Content Export Support System will not be liable for any damages or losses that may incur as a result of using such content.
4. Users agree to use of services by not carrying out the following actions:
1) Stealing the Content Export Support System ID, password, and/or residence number of others
2) Transmitting, publishing, posting, e-mailing, or electronically sending in any way, materials that are vulgar, pornographic, abusive, threatening, or violates another’s privacy
3) Disguising the origins of content transmitted through the service
4) Publishing, posting, e-mailing or electronically sending in any way, materials that are legally or contractually prohibited
5) Publishing, posting, e-mailing or electronically sending in any way, others’ patents, trademarks, trade secrets, copyrights, and other intellectual property
6) Publishing, posting, e-mailing or electronically sending in any way, advertisements, promotional ads, junk mail, spam, chain letters, pyramid schemes and other forms of solicitation not approved by Content Export Support System
7) Collecting and/or saving other users’ personal information
5. If it is determined (by the Content Export Support System or the Agency) that a member has violated the Agreement, all information related to providing service may be deleted without the user’s consent.
6. If a membership was terminated in accordance with paragraph 5, the Content Export Support System may not grant the member approval to reapply for service until a designated time has passed.

Chapter 3 Duties and Responsibilities

Article 14 (Duties of the Agency and the Content Export Support System)
1. The Content Export Support System does not do anything in violation of legal regulations, this Agreement, or traditional customs. Rather, the Content Export Support System’s duty is to strive to provide continuous and safe service. However, in the event of an unavoidable circumstance that results in the loss of a member’s personal information, the Content Export Support System will not be held liable.
2. The Content Export Support System will not leak or distribute a member’s personal information to any party without the explicit consent of that member. However, if it is required by federal authorities based on the Telecommunications Act, the Content Export Support System will comply.
4. The Content Export Support System must arrange for a security system to protect users’ personal information (including credit information) so that users can safely use Content Export Support System services.
5. The Content Export Support System is not liable for any service failures caused by users.

Article 15 (Duties of Members)
1. The information required for member registration must be filled in accurately. In addition, registered information provided must be accurately maintained, updated, and the member’s Content Export Support System ID and password should not be given for use to a third party.
2. Members must not use the services and contents for purposes other than that of the Export Support System or for any commercial purposes without prior approval from the Content Export Support System.  
3. Members using the Content Export Support System services must not copy, replicate, modify, translate, publish, broadcast or use other methods to provide information to others without prior consent from the Content Export Support System
4. Members with respect to the use of the Content Export Support System services must not carry out the following actions:
1) Use of other members’ Content Export Support System ID for fraudulent purposes
2) Act with the purpose of criminal activity or other associated criminal activities
3) Any use that would undermine good morals, and other social order
4) Any acts that undermine or defame the credentials of others
5) Infringement upon the rights and property rights of others
6) Hacking or spreading computer viruses
7) Continuously sending advertisement information and specific information that is contrary to the intentions of others
8) Interfere or act with the possibility of interfering with the stable operation of services
9) Changing the information posted on the Content Export Support System website
10) Acts contrary to the Telecommunications Act 53, Telecommunications Business Law Decree 16 (disturbing communication), and Communication Act Article 53, paragraph 3
5. Members must comply with the requirements specified in this Agreement and applicable laws and regulations.

Article 16 (Deleted Public Posts)
1. If the contents of the user’s public post consist of the following items, the Hub can delete the public post without any advance notice to the user, and can limit, discontinue, or revoke the membership rights of the user:
1) Slanders or defames the credentials of other users or any third party
2) Distributes information, sentences, figures, etc. that are in violation of public order
3) Deem to be associated with criminal behavior
4) Infringes on the copyrights and other rights of other users or third party
5) Deem to be in violation to other related laws

Chapter 4 Others

Article 17 (Content Export Support System Ownership)
1. The Content Export Support System’s services, needed software, images, marks, logos, designs, service names, information, trademarks, and related property rights and other rights are the property of the Agency.
2. Unless explicitly authorized by the Content Export Support System, no user or third party is allowed in whole or partially, to modify, lease, loan, sell, distribute, manufacture, transfer, sub-license, use to set as security lien, or conduct any commercial activity for each property mentioned in the preceding paragraph.

Article 18 (Transfer Prohibition)
Members cannot transfer or bestow to others their service rights and user contractual status as collateral. 

Article 19 (Compensation for Damages)
The Agency will not be held responsible for any damages to members arising in connection with services provided by the Content Export Support System, except for intentional criminal offense by the Content Export Support System. 

Article 20 (Disclaimer)
1. Any comments or information by members or third parties regarding the Content Export Support System services that does not express confidence or need to be re-represented, will not be approved, denied, or modified. Any services provided by the Content Export Support System will not be held responsible for any member who has suffered loss or gain depending on the information contained in it.
2. Members or mediating services to a third party by a member of the Content Export Support System does not bear any responsibilities for transactions or financial transactions, and will not be held responsible for member related services that expects profit.

Addendum

Article 1 (Effective Date)
This Agreement shall be effective from November 15, 2016.


Terms of Privacy Policy

Term of Privacy Policy
Based on personal information protect law in Korea, Gyeonggi Content Agency(GCA) explains following ‘Privacy Policy’ for protect user’s personal Information and provide quickly and properly measures.

Article 1. Objective for collecting personal information
(1) GCA(www.gcontrade.orkr, Gcon-trade System) uses the collected information of users for the following purposes:
• Member management and identification
• To detect and deter unauthorized or fraudulent use of or abuse of the Service
• Performance of contract, service fee payment and service fee settlement regarding provision of services demanded by the users
• Improvement of existing services and development of new services
• Making notice of function of company sites or applications or matters on policy change
• To help you connect with other users you already know and, with your permission, allow other users to connect with you
• To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics
• To provide information on promotional events as well as opportunity to participate
• To comply with applicable laws or legal obligation
• Use of information with prior consent of the users (for example, utilization of marketing advertisement)

Article 2. Personal information items to be collected by GCA(www.gcontrade.or.kr) are as follows:
(1) Personal Information
- Buyer User (Mandatory) : Identification Information(Name, Email, Phone Number etc. Contact Point) and Company Information(Company Name, division, position, office phone number and office address etc.)
(2) Method of Collection : Webpage(www.gcontrade.or.kr) , providing documents, telephone calling and fax etc.
Article 3. Period for retention and use of personal information
In principle, GCA(Gcontrade System) destructs personal information of users without delay when: the purpose of its collection and use has been achieved; the legal or management needs are satisfied; or users request: Provided that, if it is required to retain the information by relevant laws and regulations, GCA(Gcontrade System) will retain member information for certain period as designated by relevant laws and regulations. The information to be retained as required by relevant laws and regulations are as follows:
(1) Personal Information for Sign-in and Managing user : From sign-in to drop out, when you after drop out this page, your information could be only used to deal with administrative process, solution of conflict, implement relevant laws or regulation and inquire history regarding ‘Term 1’ objective.
(2) But It could be certain period under these conditions :
1) Investigation for violation relevant law : until the end of investigation
2) Any relevant of dept or liabilities : until the end of dept or liabilities condition

Article 4. Information Transfer to 3rd party
Without user’s agreement. GCA(Gcontrade System) don’t transfer any personal information to 3rd party, but under the personal information protection law in Korea(Article 17 Section 1 and Article 18 Section 2), GCA could give user’s personal information without agreement in unavoidable case.

Article 5. Commission for collected personal information
For carrying out services, GCA(Gcontrade System) commissions external professional companies (subcontractors) to process personal information as follows. This commissioned works for processing personal information is carried out by each subcontractor and service only if necessary for providing that service.
In commissioning process of personal information, in order to secure safety of personal information , GCA(Gcontrade System supervises and ensure to expressly state in the agreement with subcontractors so that those subcontractors will safely process personal information by strictly complying with directions regarding personal information protection, keeping personal information secret, not disclosing it to a 3rd party and being liable for accidents and returning or destructing personal information upon termination of the commission or process.

Name of subcontractors Description of commissioned works (services) Period of retention
OK Tomato Webpage Maintenance serrvice When user drop out
Or the end of subcontractor’s contract

Article 6. User’s Right, Duty and Exert
The users or their legal representatives, as main agents of the information, may exercise the following rights regarding the collection, use and sharing of personal information by the Company:
• exercise right to access to personal information;
• make corrections or deletion;
• make temporary suspension of treatment of personal information;

• request the withdrawal of their consent provided before

If, in order to exercise the above rights, you, as an user, use the menu of 'amendment of member information of webpage or contact GCA(Gcontrade System) by sending a document, or Fax, or e-mails, or using telephone to GCA(or person in charge of management of personal information or a deputy), GCA will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.

Article 7 Information provided by the users
(1) GCA(Gcontrade System) may collect the information directly provided by the users.
Title of service Items to be collected(examples)
Buyers ∘ Mandatory: Name, email address, telephone number, address and any contact points.
∘ Optional: Receiving Newsletters, Namecard or Passport Information)

(2) • Information collected while the users use services
Besides of information directly provided by the users, GCA(Gcontrade System) may collect information in the course that the users use the service provided by the Company.
: IP Adress, Cookies, MAC address, Log information, Service history, Visiting information and defect history etc.

Article 8 : Procedure and method of destruction of personal information
In principle, GCA(Gcontrade System) destructs the information immediately after the purposes of its collection and use have been achieved without delay:
Provided that, if any information is to be retained as required by relevant laws and regulations, GCA retain it for the period as required by those laws and regulations before destruction and, in such event, the personal information which is stored and managed separately will never be used for other purposes.
GCA destructs procedure will be following as below :
1) Method: Hard copies of personal information by shredding with a pulverizer or incinerating it; and delete personal information stored in the form of electric file by using technological method making that information not restored.
2) Destruction Time Limit: Information will be destructed within 5 days when the retention period is over, or any case of no longer using certain personal information in administration work)

Article 9 : Technical, managerial and physical measures for protection of personal information
In order to prevent the loss, theft, leakage, alteration or damage of personal information of the users, GCA takes technical, managerial and physical measures for securing safety as follows:

Items Examples
Technical measures ∘ Utilize security servers for transmitting encryption of personal information
∘ Take measures of encryption for confidential information
∘ Install and operate access control devices and equipments
∘ Establish and execute internal management plan
Managerial measures ∘ Appoint a staff responsible for protecting personal information
∘ Provide education and training for staffs treating personal information
∘ Establish and execute internal management plan
∘ Establish rules for writing passwords which is hard to be estimated
∘ Ensure safe storage of record of access to personal information processing system
∘ Classify the level of authority to access to personal information processing system
Physical measures ∘ Establish and operate the procedure for access control for the facilities for storing personal information
∘ Store documents and backing storage containing personal information in safe places which have locking device

Article 10. Staff responsible for managing personal information
The staff of GCA(Gcontrade System) responsible for managing personal information is as follows:
• Name of staff responsible for managing personal information: Mr. Harry Kyoungwon Kim
Dept. : Industry Promotion Team
Tel. : +82-32-623-8085
Email : jingyuan@gcon.or.kr

Article 11. Update Guideline
The latest update date: _27th December, 2019.
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